Alpha Ocean Boiler Repairs London

Alpha Boiler Repair Help Centre

Common Alpha faults, fault codes, safe checks, and when to call a Gas Safe engineer.

We specialise in Alpha boiler repairs across London.

Gas Safe registered engineers for safe diagnosis, repair and testing.

24/7 availability with London wide call handling and booking.

Jump to: Fault Codes · Ignition Lockout · Pressure · Frozen Condensate · Repair or Replace

Quick Checks Before You Call Anyone

These take 60 seconds and solve a surprising number of lockouts:

1. Check boiler pressure: Aim for 1.0 to 1.5 bar when cold. More detail in our complete pressure guide.
2. Note the fault code: Write it down before you reset.
3. Check electrics: Boiler fused spur on, no tripped breakers.
4. Check thermostat and timer: Confirm demand is on and set above room temperature.
5. Freezing weather? The condensate pipe may be frozen (see below).
6. Reset once only: Press reset once, wait 60 seconds. If it locks out again, stop and call an engineer.

Alpha Fault Codes

Note: Alpha fault codes vary by model. If your code is different, call us with the exact code and model and we will advise the safest next step.

Ignition Lockout

What is happening: The boiler is trying to ignite but cannot establish a stable flame, so it locks out.

Common causes: Gas supply interruption, frozen condensate pipe, ignition components, airflow or flue issues, or a control fault that needs testing.

What to try: Check if your gas hob works. In freezing weather check the condensate pipe for ice. Reset once only. If the fault returns, call an engineer.

Low Pressure

If pressure is below 1 bar, top up to 1.0 to 1.5 bar. Step by step help: pressure guide.

How to Top Up Pressure (Alpha)

If you are not comfortable using the filling loop, stop and call a Gas Safe engineer.

Do not remove the boiler casing. If you cannot locate the filling loop easily, call an engineer.

1. Locate the filling loop (usually underneath the boiler, a braided silver hose with one or two valves).
2. Ensure the boiler is off and cool.
3. Open the valves slowly, a quarter turn at a time.
4. Watch the pressure rise to between 1.0 and 1.5 bar.
5. Close both valves fully.
6. Switch the boiler back on.

Do not exceed 2.0 bar. If you overfill, stop and call an engineer.

If you need to top up frequently, there is likely a leak or component issue. Book a diagnosis.

Frozen Condensate Pipe (Winter)

In freezing weather, a frozen condensate pipe is a common cause of ignition lockouts.

1. Locate the condensate pipe (white or grey plastic pipe running to an outside drain).
2. Pour warm water (not boiling) over the frozen section.
3. Reset the boiler once thawed.

Full instructions: frozen condensate pipe guide.

Why These Faults Are Common in London Homes

• Hard water: limescale and sludge reduce flow and can contribute to overheating.
• Winter snaps: external condensate pipes freeze and cause lockouts.
• Older systems: pressure drops are more common after radiator bleeding or where there are small leaks.

Alpha Models We Repair

• E-Tec: combi and system
• InTec: newer Alpha range
• Evoke: domestic combi models
• CD and older Alpha boilers: still common in London properties

Repair or Replace?

Alpha boilers typically last 10 to 15 years with proper maintenance. If yours is approaching that age and needs a major repair (PCB, fan, heat exchanger), replacement may be more cost effective.

Read: Repair or replace? and New boiler installation.

Alpha Servicing

Annual servicing reduces breakdown risk and protects performance. Book: boiler servicing.

Renting? Landlords: Check This

Landlords: Gas Safety Certificate (CP12) and our London landlord checklist.

London Wide Coverage

We repair Alpha boilers across all London boroughs.

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